Privacy Policy

This Privacy Policy (“Privacy Policy”) describes the data collection, use, sharing and protection practices of MiamiMD. (“MiamiMD,” the “Company,” “we,” or “us”) and applies to https://www.trymiamimd.com/, including any sub domains thereof, affiliated websites, and mobile applications (collectively, the “Website”), and any content, products or services made available through the Website. We refer to the information, products and services made available through the Website as “Services” in this Privacy Policy. We use the words “you” and “your” to mean you, the reader, and other visitors to our Website and users of our Services who are, in all cases, over the age of 18. This age requirement is discussed in more detail later in this Privacy Policy.

By visiting the Website and requesting Services through the Website, you agree to the terms of this Privacy Policy, as they may be amended from time to time. As MiamiMD updates or expands its Website or Services, this Privacy Policy may change and the changes are effective upon posting. Please check back frequently for updates as it is your sole responsibility to be aware of changes. Typically, we will indicate the effective/amendment date at the end of this Privacy Policy. This Privacy Policy is incorporated into, and part of, the Website Terms and Conditions which govern your use of this Website in general. This Website is intended for users who are located in the United States of America. The Privacy Policy shall be interpreted under the laws of the United States.

The Information We Collect

MiamiMD obtains information about you when you use our Services. Please note that we need certain types of information so that we can provide Services to you. If you do not provide us with such information, or ask us to delete it, you may no longer be able to access or use all or part of our Services.

1. Information You Voluntarily Provide to Us

MiamiMD collects information directly from you in a variety of ways including:

• The account registration process and the administration of your account;
• Processing your request for a medical evaluation or personalized consultation;
• Receiving the questions, communications, or feedback you submit to us via email or online forms;
• Your participation in research and surveys; and
• Requests you submit for customer support and technical assistance, including through online chat functions, message, and text messages.

MiamiMD collects the following types of information directly from you:

• Name, date of birth, social security number, mailing address, telephone number and email address;
• Billing information, such as credit or debit card number, bank account and routing numbers, and identity verification information that is collected through our payment processors on our behalf;
• Information about your medical conditions, family medical history, previous types of treatment, lab results and medical records or other related health information;
• Log-in credentials;
• Information about purchases or other transactions with MiamiMD;
• Information about your customer service and maintenance interactions with us;
• User-generated content you post in public online forums on our Services; and
• Any other information you choose to directly provide to us in connection with your use of the Services.

2. Information We Collect Through Automated Means

MiamiMD and our service providers (third party companies that work on our behalf) use a variety of technologies to assist in collecting information about your use of the Services and the devices you use to access the Services.

Visitor Data. When you use our Website, we collect information that will help us understand and analyze your experience interacting with our Services. For example, we may collect information related to domain names, the type of browsers used to access the Services, operating system software, browser plug-ins, cookie preferences, search engine keywords, the pages you viewed and amount of time spent on particular pages, terms you use in your searches on our Website, and similar information.

Location Information.When you use the Services, we and our service providers may automatically collect general location information (e.g., IP address, city/state and or postal code associated with an IP address) from your computer or mobile device. This information allows us to enable access to content that varies based on a user’s general location.

Cookies.“Cookies” are a feature in your browser software. If enabled, we, or our service providers, may write cookies that may store small amounts of data on your computer about your visit to any of the pages of the Website. Cookies assist us in tracking which of our features appeal the most to you and what content you may have viewed on past visits.

We may use cookies to:

• keep track of the number of return visits to this Website;
• accumulate and report aggregate, statistical information on Website usage;
• deliver specific content to you based on your interests or past viewing history; and
• save your password for ease of access to the Website.

You can disable cookies, although the Website may not function properly for you. Your browser preferences can be modified to accept or reject all cookies, or request a notification when a cookie is set. In order to use all of the features and functionality of MiamiMD’s Website, you need to accept cookies.

Web Beacons. A web beacon, sometimes called a tracking pixel, is a programming code that can be used to display an image on a web page, but can also be used to transfer your unique user identification to a database and associate you with previously acquired information about an individual in a database. This allows MiamiMD and our third-party service providers to track certain websites you visit. Web beacons are used to track online behavioral habits for marketing purposes to determine products or services you may be interested in.

Other Online Tools. We may also use a web server log or an SDK. A web server log is a file where website activity is stored. An SDK is a set of tools and/or code that we embed in our software to allow third parties to collect information about how people interact with our Services.

3. Information We Collect From Social Media and other Content Platforms

MiamiMD maintains a presence on a variety of social media platforms. When you “like” or “follow” us on Facebook, Instagram, Twitter, or other social media platforms, we may collect some information about you. This information includes your name, email address, any comments or content you post that is relevant to MiamiMD. We also collect your information if you sign up for a promotion and submit information to us through one of our social media accounts.

4. Information We Receive From Other Sources

MiamiMD works closely with third parties (including, for example, physicians and partners with whom we work to provide you with the Services and their healthcare services, subcontractors in software engineering, advertising networks, analytics, and search information providers). These third parties may provide MiamiMD with some additional information about you.

How We Use Your Information

The following paragraphs describe how MiamiMD uses your information in connection with our Services.

General Use.MiamiMD will use your information as necessary to carry out and manage its Services. This includes using your information to verify and administer your account, including processing payments and fulfilling orders (if applicable). We will use your information to communicate with you about MiamiMD’s Services, your use of the Services or your inquiries related to the Services.

Improve MiamiMD’s Services. MiamiMD continuously seeks to improve its Services. To do so, we conduct research to understand the effectiveness of our Services, improve our Services, and to better understand the MiamiMD community.

Promotional Communications. We will use your personal information to communicate with you by email, postal mail, phone, or text message about surveys, promotions, special events or our products and Services and those of our affiliates or third-party partners. By creating an account and using this Website, you are giving your express permission to MiamiMD and their agents or vendors to contact you with targeted advertising materials. To the extent applicable, you expressly acknowledge that you are solely responsible for all charges billed by your mobile service provider. If you no longer wish to receive promotional communications by email, please follow the unsubscribe link located at the end of the email message.

Marketing/Performance Analysis & Data Analytics. We will use your information to help us better understand your interests and needs, such as by engaging in analysis and research regarding use of the Services. We may use your information to measure or understand the effectiveness of advertising and content we serve to you and others, and to deliver and customize relevant advertising and content to you.

Combined Information. For the purposes discussed in this Privacy Policy, we may combine the information that we collect through the Services with information that we receive from other sources, both online and offline, and use and share such combined information in accordance with this Privacy Policy.

Aggregate/De-Identified Data. We may aggregate and/or de-identify any information collected through the Services so that such information can no longer be linked to you or your device. We may use Aggregate/De-Identified Information for any purpose, including for research and marketing purposes, and may also share such data with any third parties.

Data Analytics and Advertising

1. Data Analytics

We may use third-party web analytics services (such as Google Analytics and others) on our Services to collect and analyze usage information through cookies and similar tools; engage in auditing, research, or reporting; assist with fraud prevention; try to locate the same unique users across multiple browsers or devices to better tailor services and features; and provide certain features to you.

2. Online Advertising

The Services may integrate third-party advertising technologies (e.g., ad networks and ad servers such as Facebook, Google Ads, and others) that use cookies and other technologies to deliver relevant content and advertising for products on the Services, as well as on other websites you visit and other applications you use. The ads may be based on various factors such as the content of the page you are visiting, information you enter such as your searches, demographic data, and other information we collect from you.

3. Mobile Advertising

When using mobile applications from us or others, you may also receive tailored in-application advertisements. We may use third-party service providers to deliver advertisements on mobile applications or for mobile application analytics. Each operating system provides its own instructions on how to prevent the delivery of tailored in-application advertisements.

4. Email Marketing

By submitting your email address through the Website, you are expressly consenting to receive emails from MiamiMD, including from MiamiMD’s affiliates, and from third parties concerning offers and advertisements. To opt-out of receiving email messages, click the “Unsubscribe” link contained in each email. Please allow up to 10 business days for us to process your request.

5. Notice Concerning Do Not Track

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. We do not currently recognize or respond to browser-initiated DNT signals.

How We Share Your Information

Affiliates & Related Business Entities. We may share the information we collect with our affiliates or related business entities for the purposes of delivering products or services to you, ensuring a consistent level of service, and to enhance our products, services, and your customer experience.

Service Providers and Third-Party Vendors. We provide access to or share your information with select third parties who use the information to perform services on our behalf. They provide a variety of services to us, including billing, sales, marketing, advertising, analytics, research, customer service, shipping and fulfillment, data storage, IT and security, fraud prevention, payment processing, and auditing and legal services.

Legal Compliance.By using the Service, you acknowledge and agree that we may access, retain, and disclose information we collect and maintain about you if reasonably necessary to comply with a subpoena or court order, to enforce our Terms of Use, Privacy Policy, or MiamiMD’s legal rights.

Business Transfers. As MiamiMD continues to grow, we may buy, merge, or partner with other companies. In such transactions, your information may be among the assets that are transferred.

Public Forums. Certain features of our Services make it possible for you to share comments publicly with other users. Any information that you submit through such features is not confidential, and we may use it for any purpose.

Aggregate/De-Identified Information. We reserve the right to create Aggregate/De-Identified Data from the information we collect through the Services and our sharing of such Aggregate/De-Identified Data is in our sole discretion.

Third Party Links and Content

The Website and email messages that you receive from MiamiMD may sometimes contain hypertext links to the websites of third parties. MiamiMD is not responsible for the privacy practices or the content of such other websites. Linked websites may contain links to websites maintained by third parties. Such links are provided for your convenience and reference only.

Data Security

We will implement reasonable and appropriate security procedures consistent with prevailing industry standards to protect data from unauthorized access by physical and electronic intrusion. Unfortunately, no data transmission over the Internet or method of data storage can be guaranteed 100% secure. Therefore, while we strive to protect your personal information by following generally accepted industry standards, we cannot ensure or warrant the absolute security of any information you transmit to us or archive at this Site.

Submitting Information from Outside the United States

We control and operate the online and mobile resources from within the United States of America (the “U.S.”). Information collected through the Website and Services may be stored and processed in the United States or any other country in which we or our vendors maintain facilities. Although we do not actively block or monitor visitors from other countries, the Website is directed only at visitors from the U.S.

Data Privacy and Protection Laws: The CCPA and GDPR

Privacy and data protection laws vary around the world and among the several United States. We have reviewed our business operations and data-related business practices with legal counsel in the context of the General Data Protection Regulation under European Law also known as the “GDPR” and the California Consumer Privacy Act (the “CCPA”). As a result of that review, as of the effective date of this Privacy Policy, we do not believe we are governed by either the GDPR or CCPA.

For general visitors, consumers and regulators who have questions about whether or how the GDPR, CCPA or other industry- or jurisdiction-specific laws apply to us, you can contact us using the contact information below.

Children’s Privacy

Federal law imposes special restrictions and obligations on commercial website operators who direct their operations toward, and collect and use information from children under the age of 13. We take those age-related requirements very seriously, and, consistent with them, do not intend for our Website or Services to be used by children under the age of 18, and certainly not by anyone under the age of 13. Moreover, we do not knowingly collect personal information from minors under the age of 18.

Changes to This Privacy Statement

We reserve the right to change or update this Privacy Policy from time to time. Please check our Website periodically for such changes since all information collected is subject to the Privacy Policy in place at the time of collection.

Contact Us

MiamiMD

Phone: 844-829-8772
Email: support@trymiamimd.com